Hi Everyone,

if you are reading this please let everyone (ok, every guitar-player you know) that I am alive and well and that my shop is back open again usual hours - Tuesday, Thursday and Friday 1.00pm - 5.00pm.

I am also accepting repairs via the other shops that I always have. Byron Music and Valiant (Brunswick Heads) are unchanged, and Planet Music should be back operational soon. As, I hope, will Russell's Music.

Since my last post to this journal, Telstra have completely stuffed up my account. Despite hours that I've spent online and with phone calls, and despite three appointments with the Telstra Shop Goonelabah (nee Lismore), they have been unable to put my account onto a temporary hold and divert incoming calls to my mobile. They now seem to have cut me off. I will be seeing them tomorrow morning. 

UPDATE - 31.5.22! Telstra have told me that there is another fault on the line, not directly related to the flood damage! They are working to fix this. But then, a few hours later, I get a text from Telstra saying that my account is overdue - so they clearly haven't put my account into "flood-relief hold mode". 

Aargh!

I think that perhaps Telstra's incompetence has been, for me at least, almost as big an inconvenience as the actual flood!! I've probably spent as much time trying to deal with them as I have re-building the shop.

BUT!!! I am back open and slowly getting back to trading as normal.

Andrew

 

 

 Hi Everyone,

my shop has been back open again for a few weeks now!

Slightly limited capacity. But if you have a repair that you'd like me to deal with than please drop by. I'm open again usual hours: Tuesday, Thursday and Friday 1.00pm - 5.00pm.

And at other times by appointment. 

I'm actually pretty busy, with quite a bit of work booked in. It's almost normal! Standard repairs, such as set-ups and electronics are definitely normal (ie: a one to two week turnaround), but major repairs and restorations are a bit slower - I don't have the bench-space in my home workshop because all of the shop stuff is stored there! But gradually edging back to previous normal.

We still don't have power at the shop, so I can't have the alarm and security stuff operating. This means that I can't store things at the shop yet and, if you have a repair to collect you will still need to contact me first, so that I can bring your guitar in with me on the designated day.

I spoke to the electrician today and we're edging towards a solution.

I've had lots of very interesting repairs come my way in recent times. This journal of mine seems to have become a diary of woe-begotten times. It wasn't intended to be. I promise that from now on it will be a journal of interesting guitar-stuff...

Andrew